Introduction to PACE for NDIS OTs
Are you an OT delivering services under the NDIS?
Unclear about how the NDIAs new PACE system works?
With the rollout of PACE, the NDIA’s new customer relationship system, the way participants’ plans are structured and how you claim for services is changing.
Whether you’re working with self-managed, plan-managed or agency-managed participants, this workshop gives you the knowledge and tools to ensure a smooth transition.
Access workshop now
The NDIS can be complex. With the introduction of PACE, there are even more changes for OTs to navigate.
This session breaks it down, offering a clear, practical introduction to the new system, its transition timeline, and the impact on participant plans and provider processes.
What will you learn?
- Understand PACE and the reasons for its introduction, including the transition period
- Recognise key changes to participant plans, funding types and categories
- Navigate the PACE portal to locate participant information
- Identify processes for claiming under self, plan and agency-managed arrangements
- Adapt your business processes to manage the transition to PACE
Who is this workshop for?
This training is designed for:
- Occupational Therapists working in the NDIS space
- Allied health practice owners who need to prepare their teams for PACE
- OTs new to NDIS systems who want to understand how PACE will impact service delivery
- Admin and business staff supporting clinicians with NDIS claims
Why attend?
The rollout of PACE brings significant change to the way supports are claimed and delivered under the NDIS. Understanding these changes is essential to:
- Ensure your invoices are processed and paid without delay
- Protect your business against cashflow risks during the transition
- Guide participants and families through new requirements such as provider endorsement (“My Provider” status)
- Stay compliant with NDIA requirements and reduce the risk of rejected claims
About the Presenter
Sarah Collison is an Occupational Therapist and the Director of Verve OT, specialising in assistive technology, home modifications, and complex functional assessments for NDIS participants. She leads a team of 55 OTs servicing the Sydney and Blue Mountains regions, delivering in-home and community-based supports to NDIS participants.
As a trainer and presenter, Sarah has educated thousands of OTs across Australia, equipping them to confidently navigate the complexities of the NDIS. She is the founder of Verve OT Learning, an education hub that empowers OTs to deliver high-quality, evidence-based services.
Sarah is also the facilitator of the NDIS OT Community of Practice, a network of over 11,500 OTs, fostering collaboration, knowledge sharing, and advocacy for better participant outcomes. In addition, she is the co-host of the OT Unplugged podcast, where she brings real conversations and practical insights to OTs navigating the NDIS space.
WHAT OTHERS ARE SAYING
"Even as Non NDIS reg I found this super helpful. having an OT who is actually currently practicing present the information makes the content so much clearer and practical than someone from NDIS presenting. This is maybe the 8th Verve course I have attended and I recommend them to anyone who will listen (need a card - like buy 10 get one free hahah)."
"Great presentation, well spoken and easy to understand. The way Sarah presents is really easy to listen to - great presentation style. Thankyou Sarah!"
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