Reflections on the OTA Exchange Conference and Navigating NDIS Billable Targets

The OTA Exchange Conference recently brought together occupational therapists (OTs) from across the country for a week of learning, connection and inspiration. Hosted by Occupational Therapy Australia (OTA), the event showcased innovative approaches, practical strategies and heartfelt discussions that left attendees feeling motivated and valued. In this post, we delve into key takeaways from the conference including highlights, challenges for new graduates and the importance of sustainable practices in the NDIS sector.

Celebrating connection and inspiration

Attendees at the OTA Exchange Conference were struck by the warmth and sense of community fostered throughout the event. Many occupational therapists, including Verve OT Learning’s Sarah Collison, highlighted the value of connecting in person with peers they’d previously only met online. The exchange of ideas, support and insights was a powerful reminder of the strength of the OT community.

One of the standout moments was a keynote by Senator Jordan Steele-John, who shared his personal journey and the critical role occupational therapy played in his life. His presentation underscored the transformative potential of OT, energising the room and reaffirming the importance of the profession.

The growing demand for occupational therapy

It was revealed that there are currently 11,000 students enrolled in OT programs, signalling significant growth in the profession. While this expansion is encouraging, it also raises questions about the future landscape of the workforce. With the current challenges of burnout and attrition, ensuring sustainable practices and support for early career therapists is crucial.

For those navigating this growing field, self-paced OT learning opportunities can provide vital support. These resources allow practitioners to develop their skills at their own pace, aligning with the diverse needs of the workforce.

Navigating NDIS billable targets

One of the recurring topics at the conference was the challenge of meeting NDIS billable targets, particularly for new graduates. Discussions highlighted the stark variations in expectations between organisations. Some businesses set unrealistic targets such as 24 billable hours per week within the first month of practice. These pressures can lead to burnout and early exits from the profession.

Organisations like Verve OT Learning advocate for a more gradual and supportive approach. For example, establishing clear expectations around OT NDIS templates, NDIS forms and related administrative tasks can help new therapists manage their workload effectively. Similarly, OT clinical supervision and OT professional supervision play a critical role in helping early career therapists build confidence and competence in their roles.

Tailoring support for new graduates

A key takeaway from the discussions was the need for personalised support. Not all new graduates thrive under the same conditions, and understanding individual learning styles and needs is essential. Practices that incorporate floating appointments, where experienced therapists join sessions to provide guidance, were highlighted as particularly beneficial.

Self-paced OT learning modules offer additional ways to support early career therapists. These initiatives provide learning opportunities and practical tools, ensuring a smoother transition into professional practice.

Effective communication with clients

Another critical point raised was the importance of clear communication about services and associated costs. Having robust service agreements and discussing expectations upfront can prevent misunderstandings. For instance, explaining the need to bill for clinical tasks such as preparing NDIS templates or communicating with schools can help manage client expectations while ensuring therapists’ work is valued.

Empowering the OT profession

The discussions at the OTA Exchange Conference reinforced the importance of valuing the work of occupational therapists. Organisations that invest in their teams through thoughtful onboarding, ongoing OT professional development and sustainable practices are better positioned to retain talent and maintain high-quality services.

For those entering the profession, resources like OT learning modules and professional supervision are invaluable. Programs such as those offered by Verve OT Learning and other self-paced OT learning opportunities can help bridge the gap between education and practice, ensuring therapists feel equipped to meet the demands of the role.

Looking ahead

The OTA Exchange Conference highlighted the resilience and dedication of the occupational therapy profession. By addressing challenges like burnout, unrealistic billable targets and the need for tailored support, the OT community can continue to grow in strength and impact.

Whether you’re a seasoned practitioner or a new graduate, taking advantage of tools like OT clinical supervision and self-paced OT learning can make a meaningful difference in your practice. Together, as a profession, we can foster a supportive, sustainable future for occupational therapy.